Mr. Broussard, the owner of RPM Autowork, did right by me and took responsibility for the breaking of a TPMS device on the back-right tire that may or may not have happened when one of the autoworkers was plugging a small hole made by a nail in my tire. Instead of arguing the point of whether it happened while driving, Mr. Broussard believed it more important to garner my trust and pay out of pocket to get the piece calibrated at Grainger Honda (Mr. Broussard's team could not program the TPMS device). Although it did not get fixed by RPM, Mr. Broussard's ethical stance—seeing through the complete satisfaction of a customer at the expense of his proprietary—won my trust. I own a Honda Civic, and despite having a Honda Dealership down the road from where I live, I will be taking my car to RPM.
Thanks Mr. O'Donovan - we always want to feel good about our interactions with our customers.
- RPM Autoworx