What I appreciate most about my experience is the honesty and care that the staff shows for the customer. Rather than some technician pushing a piece of paper in front of you with estimates for work which honestly most of us don't understand anyway; the staff will take you onto the garage floor and allow you to get underneath your car to see first hand the issue. This level of transparency is not common among repair shops and on this point RPM separates themselves from the competition.Specific to my repairs, the issues communicated were properly diagnosed. The repairs were done timely and I am happy to say that my car drives like new. I could not be happier with the quality of the work and the end result. As a result I have a greater sense of peace and confidence in the reliability of my vehicle.Rick was great. From the onset he was honest and didn't try and sell me on additional repairs that were not necessary. Due to the labor involved, the cost was fair and reasonable. Had I taken it to the dealership I am certain that the total cost of repairs would have been 20% higher. The work is guaranteed which is a plus.Overall the experience was positive. I have used RPM in the past and have never been disappointed by my experience with them. I don't cite this as a negative but the only concern I have is that when I got my vehicle back there were scratches on the hood from where they most likely did the work. Cosmetic and can be buffed out.I rate RPM 5 stars for the following reasons -- honesty, transparency, integrity, fair price, reliability, customer focused, clean waiting area, engaging staff and quality of work. Highly recommend.
Wow, what a glowing recommendation. Just wish you'd tell me who you are so we can buff out those scratches - we want you to be 100% satifsfied and any time there is even a slight issue we want to take care of it. Please let us know!
- RPM Autoworx