I live in the DFW area of Texas and my son goes to SCAD. Being a dad so far away, it is hard (aka worrisome) when you kid has car trouble. I called RPM because of the reviews. What else did I have to go on? Well, "Pleased" is too minor of a word to use for my experience with RPM. Kile (I cheated and saw your name spelled that way) was beyond FANTASTIC with me AND my son. He was totally understanding of my situation as well as my panic. He provided pictures via email for me to understand the problem(s) with my son's car and then, talked me through the problems and ranked each one to their severity. Yeah, RPM may do this for all of their customers but, I didn't expect to get this quality, professional customer service like I did. Outstanding! Outstanding! And, the work was done AHEAD of schedule. Go figure! Kile, I know I told you "THANKS" on the phone (several times) but, THANKS for calming the nerves of an anxious dad. Thanks for treating my son (the one with the overgrown head of hair) so well. He will be in Savannah for the next few years and he WILL come back to RPM when the need arises. When I visit lovely Savannah again, I would love to come by and shake your hand. You've earned my respect!
Mr. Monaco - thank YOU! We are so glad to know that Kile did such a great job on your son's vehicle and communicated so well with you! Having two sons of our own who will also one day go to college, we are a little sensitive to parents in your situation. And of course all of us would love to meet you so stop in any time! Fondly - Moira (and I will make sure Kile sees this!).
- RPM Autoworx